We are a boutique business growth firm. We help executive leadership teams who are looking for ways to drive efficiency, reduce waste in their organizations, drive top-line revenue growth, and improve long-term sustainability of their operational models. We do this by deploying our agile team of experts using a combination of field-tested best practices combined with innovative strategies aligned to client organizations. Our clients turn to us because they are frustrated with: • Tribal training methodologies causing inefficiencies, waste, and inconsistent customer experience • Lack of balance created by process-centered business models versus customer-centered models • Increase in cost of training, turnover, operational cost, and technology platforms • Lost revenue opportunities, plateaued, or stagnant revenue growth • Poorly defined structure and roles leading to higher turnover, waste, and process duplication • Management and accountability more administrative than performance-driven We solve these problems with strategies and engagements that include: • The enhancement of existing business process to focus on a customer-centered approach in each division that affects customer retention and revenue • Development of consistent processes that are aligned throughout divisions and corresponding training and accountability tools • Playbook design and development for key roles, divisions, and strategies that align stakeholders and create consistency in training and growth • Design of management training systems and accountability tools that optimize overall clarity for both management and employees Among our customers are Fortune 500 organizations, start-up companies, mid-sized firms, and a wealth of companies in between. To learn more or request a complimentary consultation - contact us on LinkedIn to book a consultation or visit GrowthSmart.com.