DCS offers Data Center infrastructure services to our customers in order to resolve a multitude of emergency and routine technical tasks. By partially outsourcing the installation, operation and management of a deployment to the expert technicians within NSW, customers can focus on other important aspects of their business. Data Center operations can be challenging. Keeping a constant vigil on network/server performance, giving timely resolutions to customer queries, and server provisioning/upgrades can take up all your time. It’s then hardly surprising that most Data Center managers find it difficult to focus on projects that are critical to improving Data Center capability and capacity. This is where DCS can help Company DCS is the new face in the Data Center support market to provide support services to small to multi-NOC Data Centers around NSW. DCS acts as your own technical support team and professionally maintain your Data Center infrastructure. Our engineers work independently or with your inhouse team to keep your network and servers in top-notch condition 24 hours a day, 7 days a week. DCS remote hands service provides customers access to a team of highly-trained, in-house operations technicians that are available 24/7. We offer the resources required to help install, operate and manage a Data Center deployment. For our customers, our core values of service flexibility, value and integrity translate into passionate employees who provide remarkable customer experiences – and collocation services that are tailored to meet customer demands. We take pride in solidifying all of our partnerships with integrity and respect. It’s not only the way we do business, but also what we believe in as a business. The foundation of our colocation services model has been quite simple, provide quality always-on infrastructure and the most responsive support services available. Our focus is to deliver quality infrastructure, services and support, giving you the ability to allocate more resources toward your core business. Below are the Services which we provide for all Data Centers in Sydney 1. Cabling Common tasks performed include cable termination and moving, securing or swapping existing cabling. 2. Troubleshooting Data Center Support technicians perform troubleshooting, verify device status or “heartbeat checks”, swap equipment, plug-in serial cables, work with you using team viewer and more. 3. Access Customer-authorized vendors and consultants can be escorted to and from colocation space – and monitored until completion. Data Center Support technicians also assist with access requests and lockouts. 4. Media Management Data Center Support will swap tapes, storage media or removable media as well as replace hard drives and burn CD’s. 5. Storage & Material Management Technicians will confirm package receipt, place or install shipped equipment in your colocation space – or store your packages in our loading unit. 6. Rack & Stack Tasks such as installing equipment, moving or discarding boxes or hardware – and cleaning of customer colocation space can be performed. 7. Connectivity Functions may range from circuit testing and diagnostics to circuit migrations, IP assignment, signal checks and cable swaps. 8. Inventory & Auditing Tasks may include full or partial space audits, labeling, photographing colocation space, tracing cross connects or verifying power consumption. 9. Shipping & Receiving Packing, labeling, unpacking and inventory of boxes and equipment can be performed at request. 10. Contacting Our Technicians Visit our website www.datacentersupport.com.au and fill the form and someone will get in touch with you as soon as possible or email us at Support@datacentersupport.com.au