Cauwill, founded in 2009 provide enterprise-grade SaaS applications that capture and analyse customer sentiment/engagement in real-time. Cauwill’s first solution, PinPoints for the Directory Enquiry sector, was launched in 2010 to enhance European 118 services. Running in Ireland, UK and Nordic countries PinPoints has helped over 9 million 118 callers to discover more information and navigate to the requested business. Core Realtime launched in 2013 is currently deployed in Ireland, UK and several EU countries. Core (Customer Oriented Research & Engagement) Realtime is used to measure the customer experience by brands from the retail, utilities, automotive, financial, credit and medical sector. To date over 2.5 million end customers have been surveyed.