Lider IT is a technology company with 15 years, based in Miami, FL and specializes in IT infrastructure, which operates in the development of standardized solutions, implementation, operation of customer's environment and management of service desk & field services. Lider IT was formed by professional experts who have worked for over 15 years in airlines and acted with the most complex projects and activities related to IT management, deployment, migration, support the technologies used in DC and end-user equipment in Brazil and major cities around the world especially for the provision of systems for the airline industry. This history gives the team a conceptual and practical overview of the technology evolution and convergence that is now known as Cloud Computing. Lider IT is a company that has professionals dedicated and distributed in North, South, LATAM and major European countries, working from design solution in alignment with the business requirements of the customer and pre-defined scope of work, to monitoring day to day service delivery mode of complete outsourcing methodologies based on the ITIL v3, COBIT, PM and Zachman. The usage of architecture & engineering allows the cost reduction and provide the alignment of the focus of all staff to strategic and operational customer planning. This approach is shaped by passion, a unique feature that allows the company's constant pursuit of operational improvement that makes up the definition of quality of service.