apd Australia provides a consultative approach to customer lifecycle management through data analysis, cause and correction, process change management and performance measurement. We deliver tailored change management programs driven by structured research and detailed insights that are achieved through causal analysis. DATA - INSIGHTS - CHANGE DATA apd research and analysis programs generate real time data from customer research, operations audit, benchmark analysis and financial viability studies, presented on custom dashboards. INSIGHTS Our unique “insights” approach to data aggregation and analysis provide clients with clear insights into cause, allowing the drivers of improvement and growth to be identified and targeted. CHANGE Standards, processes, skills development and mentoring – apd’s suite of capabilities ensures that development programs work by aligning to success drivers and strategic objectives.