Dezide is a global provider of a technical troubleshooting platform that transforms how companies reduce troubleshooting time, fixes issues on the first visit, transfers skills and reduce training time of new employees. We equip field service organizations with tools to improve their EFFICIENCY and provide them with easy access to available knowledge. For 20 years we have been capturing expert troubleshooting knowledge using causes, probabilities, actions, questions, cost and time to ensure the most efficient troubleshooting experience. Dezide is self-learning, self-optimizing and based on AI using Bayesian networks. Our customers have proven that their technicians can solve a complex problem up to 70% faster using Dezides AI-powered troubleshooting technology combined with their technical expert knowledge. It’s a transformation of the entire service organization and the results we have seen are amazing!