“Improving Business with Dynamics 365 - CRM” – this is the mission statement that guides our company. Our team consists of Microsoft Dynamics 365 - CRM certified specialists, having more than 9 years of hand-on experience in CRM implementation projects for customers of all sizes in various industries: - Oil & Gas & Energy - Agriculture - Banking & Leasing - Education - Professional Services - Retail & Distribution We've started using Dynamics CRM from version 3.0 up to 365, OnPremise, Hosted and OnLine, and our services consist of: - Dynamics CRM Audit - Business Analysis & Consultancy - Project Management - Customization & Configuration - Development - Training - Support & Maintenance Our customer and project engagement process rely on the following main steps: - Initial discovery discussions with potential customers - Helping them to identify and document the preliminary business needs - Auditing the existing software solutions - Performing presentations, demos and proof-of-concepts - Building proposals (solution architectures, licensing options, timelines) - Creating Detailed requirements analysis and documentation (Functional – Fit-Gap, Technical Design, Integration Details) - Implementation: Customization, Development - Installation & Deployment - Performing Key-Uses, End-User and Administration training - Performing customer acceptance testing - Hand-over to the team responsible for support during Operation of the solution