Auger are the leading underground services and subsidence specialist working exclusively for the insurance industry across the UK. With 28 years’ of expertise in our sector, we specialise in the handling, investigation, validation and repair of drainage, water mains and off-mains claims, and carry out subsidence site investigations and laboratory testing on behalf of insurers and adjusters. Our employees’ development is our passion. In 2016 we established our Auger Academy, committed to providing our workforce with opportunities for career progression and personal development. We are dedicated to training those with no previous experience in our industry and equipping them with the skills they need to excel, as well as encouraging our existing team to access further training, external qualifications and higher education. The result is an expert nationwide workforce trained in ‘the Auger way’. We are a data-led organisation who have always been at the forefront of technology in our field, and continue to push these boundaries through an in-house team who utilise custom development and SaaS to drive tailored solutions for our customers and clients. We are known for innovation, and in 2017 we received recognition as a finalist in the BIA awards for Claims Innovation of the year. In addition, we received a special commendation in the Digital and Insurtech Awards for the Best Business Project Dependant on Mobile Technology and were a finalist for the Insurance Times awards for Excellence in Claims Technology. These factors combine to help us deliver an unrivalled end-to-end service deserving of our exceptional NPS of 83. As an organisation who recognise the importance of upholding our clients’ reputation and strengthening their relationship with their policyholders, you can truly rely on us to do ‘whatever it takes’ every step of the way. Contact: Chris Cowen – Client Relationship Manager – Chris.cowen@auger.co.uk