Q: WHO IS HOSPITALGIFTSHOP.COM? A: HospitalGiftShop.com (Healthy Commerce, Inc.) is a San Diego, California based company with a mission to assist in improving the outcomes of patients by connecting them to their loved ones. HospitalGiftShop.com provides an easy way to send personalized flowers and gifts to patients and staff at hospitals across the United States and Canada. The gifts in our stores have been specially selected to address all hospital stays, from the birth of a baby to the treatment of an illness. Q: ARE YOU LOCATED DIRECTLY IN THE HOSPITAL? A: HospitalGiftShop.com provides the online shops for many of the nation's top hospitals. We also deliver to other "non-partner" hospitals and addresses within our delivery area. Our offices are not located within the hospital itself. OUR PLEDGE 1 - Operate with extreme compassion and professionalism during what we understand may be the most challenging time in one's life. 2 - Uphold the highest standards of privacy and professionalism required of the healthcare continuim. 3 - Hand prepare and deliver quality products directly to the patient bedside at the hospital, home or any location where they may be resting or recovering. 4 - Provide a 100% Satisfaction Guarantee.