The Stitt Feld Handy Group offers professional development programs. Since 1994, more than 55,000 people have attended our public workshops to learn new approaches to resolve conflicts, negotiate better deals, communicate more effectively, improve customer service and improve their ability to coach others. What sets our training apart is that our instructors are all experienced practitioners and teachers. All of our instructors act as negotiation consultants, mediators, workplace coaches and they bring this real-life experience and expertise to their teaching. Training-Live Online: Alternative Dispute Resolution (ADR) Advanced ADR Applied ADR Dealing With Difficult People Become a Powerful Negotiator Coaching For a Better Workplace Mastering Difficult Conversations in Elder Care Winning Over Irate Customers Online Negotiation Course Online Difficult Conversations Course Our training is accredited by the HRPA, the Law Society of ON, Mediation Board of Trinidad & Tobago, among others. Graduates receive a certificate from the University of Windsor Law School. We also provide two executive programs. They are the Executive Certificate in Conflict Management and the Advanced Certificate in Workplace Coaching. Currently our workshops are offered LIVE online (virtual instructor-led format). We regularly train in Toronto, Ottawa, Port of Spain and Bridgetown. We deliver hands-on CUSTOM programs that meet the needs of our clients from succinct one-day courses through to in-depth multi-day courses, and we use examples, scenarios, tools and approaches relevant to your organization. Whether your managers need to become better negotiators or coaches, your human resources staff need new conflict resolution skills, or your sales people need new techniques – we can build a course to meet your needs. We can help your customer service staff find better ways to deal with angry clients. We can give your team effective tools to manage damaging internal conflict among employees.