UCA was established in 2011 as a consulting organisation to provide services to organisations looking to improve their businesses through better leveraging emerging Unified Communications and Contact Centre technologies as they navigated their migration to the cloud. Our consultative approach led to the development of technologies that focus on delivering customer experience intelligence solutions to the contact centre industry. UCA’s solutions are designed to leverage the natively rich contact centre platform API’s to deliver advanced analytics & reporting to business stakeholders and contact centre managers, and empower organisations to act on customer insight opportunities through meaningful real-time metrics.