CLICK 24 LIMITED is a Fire & Security Systems installation and Maintenance Company located in THE OLD WEAVERS BRIDGE STREET MILNROW, ROCHDALE, LANCASHIRE, United Kingdom. Our business cover the design, installation, commissioning and maintenance. Below is our approach to maintenance Programming and Managing Routine Services, Response and Correctives. Having a maintenance contract with Click 24 Ltd takes your maintained system to another level. The importance of recording the routine maintenance visits, corrective call to faults and responsive repairs is essential to the ensuring the maintained system is compliant with all of the required standards and the insurance requirements. Click run a bespoke industry recognised software for the control of all of our programming, appointments and transactions. Each month all of the service visits due are produced, our service team contact clients and inform them the visit is required, agree an appointment time and check if there are any specific changes to the planned call. All of the services are programmed and allocated to the service team technicians. On the occasion a system develops a fault the service desk will record the call onto the clients contract number. The first contact is allocated to on of our fault technician’s. As an NSI Gold Installer working to SSQS101, Click have a response time of 4 hours. The first response will be much quicker and on many occasions starts with a phone call to the client to have an initial conversation about the fault, this is sometimes all that’s needed as the technicians are experienced and have experience talking clients through steps to deal with minor faults or simple setting changes.