Working with start-ups in growth phase, who need expert hands-on advice to set up and optimise Communications (CRM), Customer Care and Community. Helping select and set-up platforms, create or change processes and train people. I can your business if you need help: - Reducing customer care costs - Increasing customer satisfaction - Improving recommendation and advocacy I support optimising existing platforms and processes, I can provide case studies where I've set up programs and activity that has: - Optimised CRM programs, where 95% of cross channel comms are automated - Developed recommendation program, where 50% of acquisition is via member get member - Where just 1% of customer care queries end up with Customer Service, 99% Crowdsourced through community or DIY care through optimised knowledge management - Reduced existing customer care costs by more than 50% If these are areas where your business needs support, please get in touch for a free 2 hour initial consultation where you'll be given practical advice and tips for things you can implement straight away.