In a nutshell we are in the relationship business. We build solid relationships with our clients, and custom develop solutions that build relationships between our clients and their customers. It is our vision to be a globally respected multimedia agency, and we are on the path to achieving this through a clear and simple strategy based around our mission: Create value for our clients through exceptional design. This is encapsulated in the statement “better design”, which exemplifies our approach to business. We combine our knowledge of design and strategy to deliver solid creative solutions. Our focus does not just lie with aesthetics, but also with the usability and marketing strategy behind a design. We realise that it is the combination of these functions that ensure a successful design. Our design process includes detailed market research and a clear understanding of our clients’ needs and objectives. One thing that defines Glasshouse is our company culture. We are an extremely close knit collective and our staff are individually aligned with the company’s vision and values. We feel that communication and transparency are key. The working environment is very relaxed and we pride ourselves on our flexibility. Glasshouse applies a business-focused approach to all web programming. We use technologies such as PHP and Ruby on Rails to ensure that we develop solutions that meet and adapt to changing requirements. We produce robust code to tight deadlines, all the while involving customers to ensure that we are solving the key business issues at hand. This approach works on a range of project sizes, from small websites, to vast web applications developed over many months.