Black & White Recruitment specialise in the supply of simplistic staffing solutions. Partnering with Customer Contact Leaders, we help find great people and coach talent to attain careers in the ever evolving Contact Centre industry. Over time, we’ve offered many solutions by simply delivering results that meet both client and candidate expectation. This clear way of working has allowed organisations to reap the rewards: Employees thrive and innovate; customers pay more; businesses prosper. What’s your challenge? - Win the war for talent - Find the perfect job - Hire people who live your brand - Join a big company - Improve your customer experience Areas and skills we specialise in: - Resource Planning:- Real Time, Resource / Workforce Planning, Forecasting, Scheduling, MI / BI, Dialler and Telephony. - Operations: Team Leaders, Contact Centre Managers, Operation Managers - Executive Search: Head of, Director of, General Managers, Managing Directors - BPO: Vendor Manager, Outsource Manager, Service Delivery Managers Account Manager, Bid Managers - Quality & Customer Experience: Trainers, Quality Managers Learning & Development Consultants - Change & Transformation: Project Managers, Process Improvement Customer Improvement Get in touch with us at:- John@blackwhiterec.com Lawrence@blackwhiterec.com