At DVP we have the full conviction of helping our Business Partners by increasing their profitability on a sustainable basis, by improving their processes through the integration of new abilities and knowledge to the organizational culture, considering specific business context and adapting our services to concrete needs. We help our Business Partners to obtain quantifiable and sustainable results that increases their profitability.   We consider ourselves as a boutique Consulting firm, as for us each client is unique, with specific situations and defined characteristics that makes us to use our full talent to solve their needs. Under this premise, we listen, question and propose improvements from an impartial professional and responsible point of view. We go along with our clients on generating results and become co-participants on their improvement processes. We focus our talent and capacity to develop solutions under the following concepts: Operational Excellence: Productivity analysis and increase. Process documentation (As-Is); mapping, policies and operating procedures. Improvement initiatives. Corporate excellence programs. Increase value stream to customers. Risk mitigation projects. Time and work standards analysis. Eliminate waste and decrease defects on processes. Process Improvement workshops. Lean Six Sigma programs deployment. Executive coaching on improvement and process design. } Process Management: Core and Support Process definition (Organizational Value Chain). Customer experience measurement systems under End to End perspective. Roles and responsibilities definition Process and performance alignment with customer’s expectations Voice of Customers identification and translation to significant measurements Proactive measurement systems and control plans (performance scorecards)