Ann Michaels & Associates has been providing customer experience measurement tools to clients across North America since 1998. We started with mystery shopping and customer feedback services back then. In 2007, we realized the impact that social media conversations would soon be making in the business industry; to that end, we developed and launched a social media monitoring program for our clients to monitor and measure brand reputation and customer satisfaction. We are excited to launch our eChatter program, which encompasses more thorough social media research specific to individual social usage most beneficial to the legal, corporate, and human resources industries. Our social media monitoring service can collect data surrounding a person, brand, or company. our software technologies scan the Internet and collect data from all sources, including public facing social media sites, blogs, message boards and forums, responses to news articles, and more. eChatter works with you to obtain your objectives in a fast, accurate and reliable facet. By keeping our strengthened principals, yet evolving with this industry, we lead in social media monitoring. Since 2007 we have been dedicated to providing our customers with the most authentic data.