The positive experience experienced by the Customer translates into brand loyalty and directly affects the Organization´s reputation. Customer Care Services enables the positive experience and to have effectiveness depends on 4 fundamentals elements: processes, people, performance indicators and information system for management. The LHK Consultoria operates in project development and solving problems in the Customer Care Services. We operate in all cases the Customer Care Services are present: - Before Sales, in product development thru launch. - Sales process. - After Sales, in installation and start-up thru product repair. - Replacement for new product. Our MISSION is: Develop services that contribute to improving quality and promoting sustainable business growth due to the Customer Loyalty. Our VISION is: Be a reference Consulting, recognized by Customers, business partners, shareholders and employees, by the quality of services and humanity in the relationship. Our VALUES are: - Integrity - Continuous Improvement - Commitment - Innovation - Overcoming results - Sustainability - Human enhancement