Novus People is one of Australia's leading providers of specialist recruitment, training, coaching and audit services for sales and service teams. We draw on our many decades of experience leading sales and service teams at a frontline, middle management and strategic leadership levels to optimise the performance of sales and service teams. We believe the management of sales and service teams is critical to customer experience; and subsequently to customer acquisition, retention and engagement. In increasingly dynamic and complex environments, customer experience is becoming more and more critical to sustainable competitiveness. The effective management of such teams begins with getting recruitment, training and development right.