At Tower B M we pride ourselves on managing a wide-ranging set of solutions for Mechanical & Electrical, Heating & Ventilation and Utilities maintenance & installation. Currently managing 150+ sites across London and home counties with self delivery across all sites with our in-house team of engineers with varying skill sets inclusive of Air Conditioning, Gas, Mechanical, Electrical and Fabric. Our Customer Helpdesk is managed by highly trained operators focused on providing a single point of contact for customers, ensuring familiarity and efficiency of planned and preventative maintenance. The Tower CAFM supports our helpdesk team, enabling all active jobs, be they reactive or planned to be executed effectively and efficiently in order to meet with customer SLAs, ensuring an excellent class of service. Our Service: Tower can provide a 24/7 breakdown service. All of our engineers are fully qualified and well equipped in liveried vehicles, to deal with most problems, first time. If the worst happens, our team is focused on minimising the disruption to you and your customers. We constantly review and look to improve our service delivery; the aim is to make sure our customers benefit from targeted and measured response times to the emergencies we manage. As part of our continuous improvement mentality, we monitor the quality of service and workmanship of our operatives or approved contractors, this is to ensure they provide a successful solution to the highest of standards. Tower has the knowhow and capacity to manage all types of modern, plus older heating systems. We believe in preventative maintenance, as a result we carry out regular and effective testing and maintenance routines to make sure your system functions efficiently and safely.