DiverGen Ltd. is in the IT outsourcing business for more than 10 years now. From the very basic level of desktop management service to the highest IT system reengineering, we provide a complex solution of various IT services to our partners. Service management is organised upon ITIL v3, and over the standard SLA, we provide value added services like 24/7 helpdesk, trouble ticketing, spam-filtering, virtualization, monitoring or customized reporting. Nowdays DiverGen Ltd.'s IT Support team takes care of more than 2400 desktop computers and the connecting 150 servers nationwide.