As a 501(c) 3 non-profit agency, 211 Palm Beach/Treasure Coast is into its fifth decade of providing a team of specially trained paid and volunteer staff to assist callers with crisis intervention, information, assessment, and referral to community services, 24 hours a day, 365 days a year. Additionally, 211 Palm Beach/Treasure Coast collects and maintains information on community health and human services and makes this information available via its hotlines, helplines, printed directories, and on the web. Services are provided at no cost to anyone regardless of race, age, religion, national origin, sexual orientation, or disability. People call 2-1-1 for many reasons. Some simply need a phone number to a community program, while others call because they need to talk over a problem. Callers are: •Single parents trying to make it on their own •Parents struggling with out-of-control kids •Adult children concerned about their aging parents •Elderly adults trying to retain their independence •Depressed individuals trying to keep their lives together; young children alone or afraid •Teens struggling with adolescence •The financially disadvantaged of all ages who are on the verge of being evicted or having their electricity or water shut off. •They are also teachers, social workers, judges, nurses and other social services. Every call to 211 is different but every call is responded to by a trained, empathetic, caring specialist.