Our focus continues to be on retaining and acquiring profitable customers. In the current environment, timely information about what your customers are thinking gives you a clearer idea of where and when to invest your resources. RFG Marketing provides its clients with information aimed at improving the utilization of two important assets, their customers and employees. What should we be doing to make your employees more effective in the eyes of your customers? Owner Robert "Bob" Gross has over 30 years of experience developing and implementing successful customer and employee feedback programs. His education includes an MBA from Capital University and a Bachelor's degree from Miami University of Ohio. He is a past president of the Columbus Chapter of the American Marketing Association. Contact him directly at: 614-298-8511.