A Hundred Answers is a consulting firm that provides strategic advice, guidance and support to organizations in three complementary domains. Our practices collectively address the most profound and substantive challenges facing organizations today: * Strategic Business Consulting - strategy and planning; governance models and processes; business process definition and process improvement; organizational design and transformation * Service Excellence - Web-enabled service improvement and service transformation; channel strategies; planning and implementing transformational service initiatives * Information Management - effective management of digital information environments; policy and process definition; awareness and training; information lifecycle management; classification renewal strategies * Client Relationship Management - proven methodologies and e-business technologies to help organizations to identify, select, acquire, develop, and retain profitable customers, building the lasting relationships that are key to long-term financial success * Case Management - effective use of methods and IM and CRM tools to enable organizations to deploy and manage mechanisms through which persons needing assistance receive assessment services and are linked to programs