We provide advice on all topics involved in managing a charity retail chain and have extensive experience of implementing processes that measure and evaluate results. We seek to understand the unique situations facing charity retail across the UK, and the ultimate goal is to tailor a bespoke solution for each client. The aim of our business is to provide agency and consultative support for the third sector in 5 key areas: 1. Product - - DONATED STOCK – Hanging vs. Non-Hanging; Gift Aid - NEW PRODUCT – Xmas cards; Everyday Cards; Gifts; Branded; Local/National Identity; Furniture - BACK OFFICE – Logistics; Merchandising; Stocktakes; POS 2. People: - Recruitment; Retention; Induction; Training; Team Structure; HR; Role (re)Evaluation; Volunteers; Team Values & Beliefs 3. Property: - Portfolio & Lease Management; Acquisition; Surveys; Trades; Health & Safety; Proactive & Reactive Maintenance; Landlords 4. Performance: - KPI’s; Reporting; Benchmarking; Feasibility; Compliance; P&L 5. Planning: - Strategy; Segmentation; Branding; Business Cases; Town Profiles WHAT WILL IT INVOLVE? Steps may vary depending on the client and the desired outcomes, but in general the journey will follow this process: STEP 1 FREE CONSULTATION (1 HOUR) STEP 2 SCOPE OF WORK AGREED AND PAPERWORK SIGNED STEP 3 POTENTIAL SITE VISITS (1-2 WEEKS, DEPENDING) STEP 4 PLANNING PHASE (2 -4 WEEKS, DEPENDING) STEP 5 IMPLEMENTATION PHASE (2 WEEKS AND UPWARDS) STEP 6 REVIEW PHASE WITH FINAL REPORT (1-2 WEEKS) STEP 7 ONGOING MANAGEMENT/EVALUATION Drop us an email today - we would love to explore how we can help you.