Cothern Computer Systems, Inc.(CCS) has a worldwide market in system conversions utilizing the newest telecommunication and eBusiness technologies. CCS specializes in and offers services for two IT disciplines: Automated sytem migrations and application conversions to IBM platforms; Contact Center Solutions CCS has over 20 years of experience building and integrating award winning contact center solutions. CCS solutions protect our client's information technology investment by providing fixed price with cost effective, non-disruptive transitions to newer, more powerful technologies. Key Areas of Expertise: ...Interactive Voice Response ...Contact Center Solutions ...Inbound/Outbound ...E-mail, Web Chat, Video, SMS, Fax ...Expert Contact ...Speech Recognition (IBM/Nuance) ...Speaker Independent Verification ...Switch Platforms (Avaya, Siemens, CISCO, Nortel,Asterisk, etc) ...Call Recording ...Reporting ...Workforce Management ...CRM integrations ...VOIP/SIP solutions Custom Support Options : ...Complete Solution Provider across the Enterprise Discovery ...Architectural design ...Development and Integration services ...Hardware ...Project Management ...Comprehensive Customer Support and Managed Services ...Turn-key implementation for on-premise, hosted or hybrid environments ...Custom Applications (Surveys, Password Reset, Directory Dialer, etc) Industry Expertise: Cross Industry