Dorris Consulting International (DCI) is a woman-owned small business that leverages the knowledge and 30-plus years of government and private experience in information technology, acquisition, digital government services, and leadership. We are supporting companies that specialize in all aspects of customer experience (CX), including strategic consulting, contact centers, and communications and media. DCI provides: - The creation of a government and industry CX Community of Interest (CoI) - A deep understanding of how the government operates (hack the bureaucracy of government) - The transfer of knowledge and experience from government-to-government, industry-to-government and between the US and other national governments - Knowledge transfer of CX through government and industry roundtables of pertinent CX challenges and issues - A network of CX, IT and Digital Services officials government-wide - Recognition for champions of change who demonstrate excellence in the delivery of services that impact the public’s lives through the Service to the Citizen Awards Program.