Religence is a customer-focused performance management consulting firm specializing in the Religence Framework for CRI (Customer Relationship Intelligence) for real-time operational control and profit. Our Religence Framework for CRI links strategic planning to operational execution and customer relationship metrics to profitability for breakthrough business-to-business sales and marketing performance. There are many good, practical ways to get started collaborating. Our multi-disciplined Religence CRI consulting team can help you answer any of these: • How do you create value for customers? • Why do top priority customers buy, stay, or leave? • Who are your most profitable customers and why? • What strategy is more likely to be profitable in execution? • How well do you handle critical interaction processes--when things go right or things go wrong with customers? What is their experience like? • Who’s in charge of the relationship, of retention? Next, we can help you track the customer experience--to make sense of the data and answer these questions: For Frontline Staff & Managers: • What is happening right now with individual customers? How effective are the interactions? • How does the customer experience compare to previous successful patterns? • What would be the best thing to do next to develop the customer relationship? • What would be the most profitable action to take? • How well is this strategy working in real time? For Executives • Where are you making more money? • Are you growing high-value customers? • How well are you driving profit and satisfaction? • How can you achieve sustainable competitive advantage? • What is your formula for success? • Where should you focus next? With relevant intelligence about your relationships with customers, your company can achieve sustainable competitive advantage, high-profit growth, real-time operational control, and repeatable success. Let's get started.