Contact Centres have witnessed extraordinary pressures over the last two years. From major seismic shifts such as the move to work from home, to major attraction and retention issues, contact centres have never been so challenged. SMAART Contact Centre Consulting provides a unique and experienced perspective on contact centre operations. With many years of working on transformative projects including offshoring, technology, cultural and staff alignment, we can provide contact centres with new ways of thinking and the opportunity to move closer to industry best practice. To find out what projects we have been involved with, go to smaart.com.au/ccconsulting