Provider of comprehensive learning and user experience (uX) services for the following key accounts: * Visa, Inc., Global Learning Technologies [San Francisco, California] * Genentech, Inc., Quality Operational Excellence [South San Francisco, California] * California State Automobile Association (CSAA) University [San Francisco, California] * Eli Lilly and Company [Lafayette, Indiana] Services included: * LMS implementation, configuration, and administration (Saba and Plateau). * DAM configuration and administration (North Plains Telescope). * Writing and editing content for multiple audiences including: + technical skills + policies / process / procedures / specifications + advanced manufacturing + engineering / scientific / laboratory + soft skills + sales / customer service techniques + leadership development; and + quality / regulatory / and operational excellence. * Large-scale project management and stakeholder coordination. * Task to duty alignment and process mapping. * Development of career ladders, succession plans, and training plans. * Employee certification programs. * Design and development of training solutions including: + web-based training + video-based content + instructor-led training packages + paper-based self-studies + on-the-job (OJT) training packages + blended training packages + tests and assessment engines; and + interactions / viewlets / simulations.