October Associates is all about helping you be as intentional about client/account retention as you are about new business and operational excellence. Long term clients are more profitable, buy more, are easier to service, reduce staff turnover, and refer others to you. Our retention programs works. We generate a variety of positive results like: • Finding unspoken friction-causing issues that can be fixed now, before they turn into cancers that will kill your relationship. • Discovering processes and bottlenecks causing inefficiency and cost • Misalignment of goals and objectives • Bad personnel fits • Finding detractors that might poison your relationship if left unchecked • Hidden agendas • Learning how your customer defines your competitive advantage, what's stopping them from buying more from you and who your most threatening competitors are. These issues are hidden deep in your organization or theirs, and would otherwise never make it to your desk until it’s too late to do anything about them. We will discover and fix minor irritations before they grow into annoyances, then fester into the frustration that leads to “you’re fired” or “we appreciate your work, but we’re going in another direction.” And another very important result? Your client/account recognizes and appreciates that you value them enough to improve your relationship with them.