Pronto Connections, Inc., provides call center services 24 hours a day in both English and Spanish. For 30 years we have been helping companies increase revenue and improve customer satisfaction by acting as their internal customer service, order processing, and lead generation departments. Partnering with Pronto produces a seamless transition between your office and ours, while saving on operating costs and providing your customers and clients with the answers they need 24/7/365. Why choose Pronto? · We answer over 3.5 million calls a year · Over 70% of our CSRs are certified bilingual (English & Spanish) and HIPAA trained · More than 80% of our CSRs are full-time, with 1-2 years prior customer service experience · Our annual customer retention rate is 98% · We have won the ATSI Award of Excellence and Call Center Award of Distinction for 3 consecutive years · We are PCI and HIPAA Compliant