Ntouch is a Wiltshire based company with a long-standing commitment to the customer service industry. We specialise in providing top FMCG brands with outsourced customer care facilities and delivering insight into the benefits of communicating effectively with customers. For over 15 years we have been the main provider of customer care for Twinings Tea and Rowse Honey. As the company expanded, so has our team of customer service experts. Caroline Bennett, our Senior Consultant, was Head of Customer Service at Harrods for over 5 years and brought to Ntouch her knowledge and aptitude for luxury retail. Since being part of the Ntouch team, Caroline has provided in depth customer insight and analysis for clients such as Aurum (Goldsmiths, Mappin & Webb and Watches of Switzerland) and Weight Watchers. Contact us at info@ntouch.co.uk to find out more about our range of services and find out how we can inspire your team to make simple changes that make a real difference to your customer culture.