WaterlooIT provides businesses with fractional or full-time Managed IT service. We support the users, devices, networks and cloudy places. Our approach to layered helpdesk support for users, policy driven guidelines, daily account management and IT leadership for (or in support of) the organzation - fills the gap other providers ignore. • HelpDesk Support Service • IT standards and policy design & enforcement • OrderDesk research and fulfillment • IT Leadership accountable to your organization • Mitigate the expense of employee churn • Utilize a larger pool of expertise, experience and insight • Reduce reactive support and manage risks • Monthly reporting, quarterly business reviews, yearly budgets • Deploy automated and proactive maintenance • Execute continious improvement applied to business operations • Effective project management; on time and on budget • Satisfaction and productivity surveys for users and management • Excellence in user experience is a core tenant