My mission for 7 years has been to support organizations in their customer experience (CX) strategy by optimizing customer journeys, by innovating in the offer, in the establishment of an omnichannel customer relationship and by participating in building a strong corporate culture. My activities to achieve this: strategy consulting, training and specialized journalism. Passionate about supporting managers and leaders in there customer experience strategy, I also have a strong taste for writing. The reasons to believe: 1) Experience as a Marketing Director (CMO) and Product Owner in a start-up, 2) My customers are in France, Germany, US and Canada. 3) Publications and studies for polytechnique (X), ESCP Business School, the Saclay Atomic Energies Committee, the Electric Business Group, Frenchweb, Madyness, "Customer Relationship Management Magasine", etc. 3) Responsibility for a Master and Bachelors in Communication, Marketing and Strategy at OpenClassrooms (technical referent) 4) 5 years of experience as trainers for my clients and various renowned organizations 5) Professional coaching experience specializing in Leadership and Management, practitioner certifications in Hypnosis and NLP I support organizations in the design and measurement of the customer experience, in particular through the implementation of Feedback Management programs, Modeling of data flows (operational and customers) and the best practices observed in various sectors (technical , solutions and organization). I had the opportunity to live and work in France, UK, US, Japan and Vietnam