Our Team Vision We deliver our service with the knowledge that our loyal clients are unequivocally the backbone of our success. Each and every day we are further indebted to our clients and partners for being given the opportunity to serve our clients’ needs. Our team’s philosophy for customer service delivery can be summed up in one sentence, “Perfection is our goal – excellence is tolerated.” Our Team’s Core Principles - Maintain a level of professional development within the team that ensures our clients are getting the most current and relevant mortgage and personal finance advisory services. - Ask questions and listen to our clients in order to fully understand their needs and fulfill them to the best of our ability. - Have compassion and recognize the fears that many mortgage consumers have about obtaining a mortgage loan and earn their confidence as a trusted adviser. - Respect and value our clients’ time. We always use our experience, collective knowledge, and resourcefulness to minimize the amount of effort required of them during the mortgage process. - Use relevant and user-friendly technology to compliment our customer service, making adjustments as required, avoiding overwhelming our clients who are less technically proficient. - Communicate pro-actively and regularly with our clients and strategic partners to keep them informed - Ensure smooth, on time closings with anticipated costs and steps in the process. - Provide our clients with hassle-free real estate loans in the future by truly acting as advisers for life by means of an Annual Mortgage Review and by maintaining detailed and accurate client records. - At all times we will measure our success by our clients’ satisfaction rate and their willingness to confidently recommend us to others. - Take full responsibility for our actions and be honest at all times