Training │ Conferences │ Consulting │ Solutions We accompany you on a journey to Excellence to make your clients happy, satisfied & loyal. With twenty years experience in the luxury & premium hotel industry in eight countries & 3 continents, I am a professional trainer specialised in Service Excellence & Customer Experience. Accredited "Fit 4 Service" by Luxinnovation to assist SMEs with their customer service & its related process. Our clients portfolio includes international brands: Fairmont Hotels & Resorts, Hyatt, The Leading Hotels of the World, Radisson Hotel Group, BMW, Citibank, Société Générale, Banque Internationale à Luxembourg, EY, PWC, KPMG, Luxair Luxembourg Airlines, LuxAirport, Sodexo & many others. We assist you in improving your clients satisfaction. Thus we deliver pragmatic training programs on: • Service Excellence & Customer Experience • Sales Excellence & Presentation Skills • Business Etiquette & Networking Our diagnosis is based on mystery guest surveys & quality audits, allowing us to fine-tune your tailor-made training program. Based in Luxembourg & mobile worldwide, we look forward to sharing with you the ingredients of our recipe to provide a five star service. Thank you for your curiosity and for contacting us. BK@kubornandpartners.com +352 691 84 84 94 #formation #training #advisory #service #learning #development #serviceskills #customerrelationship #customerservice #conference #lecture #keynotespeaker #fivestar #customerexperience #relationclient #clientfocus #NPS #businessetiquette #fit4service #luxinnovation