Profit through efficiency. To achieve a more efficient business ensuring repetitive processes are completed in time not only saves money but leads to better relations between staff and clients. When designing a process we are faced with the shortage of resource. Systems implementation is based on the current resources and is not upgraded as volumes increase. Staff, in many cases, takes shortcuts without understanding the bigger picture, when there are constraints or breakdowns management does not get timeous warnings or have the information to react. SME Workflow is a tool that assists a business in achieving this goal at a minimum cost. SME Workflow keeps all stake holders informed of delays in processes, ensures timely confirmations or conclusions and advises management when issues are not being managed.