Founded in 1976, R.S. Carmichael & Co. is one of the leading research and consulting firms specializing in strategic planning, new business/product development, employee engagement, and customer satisfaction for business-to-business financial services. We are dedicated to providing our clients in the U.S. and abroad with expert advice to enable them to develop, grow and improve their businesses. As financial services specialists, we have established a solid niche in helping our clients understand the changing market dynamics affecting market positioning, product offerings, market segments, distribution channels, and customer expectations/satisfaction. We provide the highest level of service possible, maintaining extremely close relationships with clients throughout all phases of our work. Our staff’s professional scope ranges from senior management and policy-making to product management, marketing communications and market research. We have developed our expertise through years of hands-on experience at leading financial institutions and through a broad spectrum of engagements for financial institutions and industry associations.