DNA Insight is a specialist consultancy dedicated to supporting CCGs and GP Practices in the successful implementation of NHS England’s General Practice Forward View. We specialise in providing resources and training support to CCGs and Practices in introducing the High Impact Actions of Active Signposting and Reducing DNAs. Training for each of the High Impact Actions can be conducted as separate modules or can be combined to deliver a significant enhancement in Reception staff capability. Following training with DNA Insight, typical GP Practices will be in a position to free up GP capacity by over 10% and reduce DNAs by over 30%.