Contact Centre Nova Scotia connects contact and customer service centers and contact centre professionals across Nova Scotia…. CCNS Vision: To build respected, professional careers and enhance the evolving contact centre industry. CCNS Mission: To be Nova Scotia’s central resource for the contact centre industry with a focus on advocacy, education and networking. CCNS Objectives: To share industry knowledge and best practices with our members – To strengthen the image of the contact centre industry in Nova Scotia – To serve as the voice to government and the media – To provide a forum for networking