Imagine if your company can improve average handling time and customer satisfaction, while keeping the budget in check. This is where Orion comes in. Orion is an Artificial Intelligence engine that automates customer service. Orion is able to analyze written or spoken customer questions, detects the type, and takes action, like routing the request to the wright team. Orion formulates answers on customer questions. He uses an Artificial Intelligence model trained specifically on your data. Your customer service agent approves and personalizes the answer. With every interaction, Orion gets smarter. When he is very certain of an answer, the process is fully automated. More and more customers try to reach you through a variety of text-based communication channels. As a result, many companies struggle to keep their customer service budget under control.