As specialists and consultants for BMC ITSM Suite, we have been encountering the same problems over years. We’ve helped our customers to get the best out of BMC Remedy, SmartIT and Digital Workplace (MyIT) - but we constantly kept facing the same limitations. So, we’ve developed our own solutions and are now able to help many clients not only improve their IT service management, but also make their jobs easier. Our SMILE range of products allows users to expand their scope of action with pinpoint accuracy and to reduce time spent on proactive enhancements. Without expensive adaptations or expensive tools.