We have worked in the customer experience (CX) space for 25+ years, sharing knowledge and best practices across customer service, sales and contact centres. Our DeepDive platform specialises in identifying dis/loyalty drivers, by enabling service organisations to pinpoint root causes of customer friction & effort. We do this by deploying proprietary, plug-and-play detection models that analyse vast quantities of structured and unstructured qualitative data, to deliver highly-targeted, highly-actionable insights. With a deep understanding of the complex interplay between business, technology and customers, we specialise in delivering real-world, AI-enabled Machine Learning applications. These have immediate practical use to CX professionals - i.e. actionable insight that will improve customer journeys and drive retention and growth. We help businesses to become data-driven, insight-powered enterprises - at scale, at speed and at low cost. We are dedicated to partnering with leaders to discover if and how Effortless Experiences can benefit their customers and their business. Contact us, anytime, at info@stratmetrix.com, or call us on 0207 307 9978.