The Contact Center Association of the Philippines (CCAP) is the premiere organization representing the Philippine contact center industry. CCAP takes a leading role in harnessing, harmonizing and galvanizing cross-sector efforts that enable the Philippine contact center industry to sustain the country’s global leadership in market share, innovation and best practices. As a non-profit organization, CCAP promotes awareness of the industry through active exchange of ideas, new technologies and innovations; expand talent supply through professional development and career marketing; and the sustained growth of the industry and the country. CCAP is able to achieve this mission by organizing key events; sharing best practices and thought leadership; promoting industry welfare through partnerships with the government, academe and other sectors; and foster a spirit of collaboration among members.