Global Help Desk Services, Inc. (GHDSi) provides you with enterprise quality help desk services. Many IT and business leaders want the opportunity to focus on core initiatives and just have the help desk "work". That's our specialty. We'll free you from the pain and agony of hiring, staffing, training and managing help desk personnel. We'll provide you ITIL quality tools and workflow processes to resolve more incidents at the help desk, and free your Tier 2 and Tier 3 staff of unnecessary involvement. All clients receive SLA's that are among the highest standards in the industry. Can you imagine every call to the help desk being answered by a pleasant, properly trained agent in less than 45 seconds? 24 hours a day and 365 days a year. Our people, processes and technology give you the information to identify trends and anticipate training needs, increase responsiveness to your internal (or external) customers, and ultimately help you secure the reputation of providing quality service to those you service every day. And should you be developing, expanding or releasing new product solutions for your customers, consider us as your customer-facing support partner. We support a wide variety of inbound support scenarios, but we are not a call center making outbound calls. Contact Us: http://ghdsi.com/Contact.html