The Quality Coach is a full-service educational, coaching, and consulting group dedicated to helping others improve quality, customer retention, productivity, and profits by leveraging the people side of their business. The Quality Coach was established in 1990 to help organizations deal with the human and system aspects of change. The magnitude and speed of world change continue to increase as technologies emerge that connect us with ever-expanding sophistication. Our approach to helping clients master change is to stay focused on timeless core imperatives.