Jarem is a management consultancy firm in the fields of service excellence and change management. It has a strong focus on developing and implementing sustainable service strategies. Jarem believes that successful improvement of service organisations can only be achieved if two conditions have been met: - a commonly shared vision, values and belief system is in place - improvements focus on enabling front-line staff to excel in their service delivery to customers Jarem acknowledges that improving service organisations has both a business and a change management perspective