Wyser increases productivity for organisations through its own products and through its consultancy. Consultancy - Digital transformation, target operating models, service design, Artificial Intelligence and Automation. Product – Increasing capacity for front line agents that manage complex enquiries e.g. public organisations that provide services to citizens, advice services including IFAs, solicitors, GPs and more. Wyser increases productivity for organisations through its consultancy by using a mixture of targeted organisational and process optimisation, which is: • led by our consultancy and business analysis team. • supported by our solution development team that build sector leading solutions that utilise the latest Artificial Intelligence, Natural Language Processing and Robotic Process Automation technologies. • implemented by our delivery team, who manage each engagement as a "turnkey" service, or work alongside a client's existing change management functions. Wyser’s SaaS product increases capacity for organisations that manage complex enquiries, without increasing headcount. It listens, with consent, into agent and client conversations and automates the following: • Captures all the key information. • Summarises that information and determines appropriate categorisations for each case, in-line with your organisation's guidelines. • Enters the information directly into your CMS/CRM system ready for onward review. Wyser is saving 8,000 hours pa for one of its clients who are now more productive, can help more people and have lowered their cost serve.