The Essential Services Commission is Victoria’s independent economic regulator that promotes the long term interests of Victorian consumers with respect to the price, quality and reliability of essential services. We regulate Victoria’s energy, water and transport sectors, and administer the rate-capping system for the local government sector. We also regulate the Victorian Energy Upgrades (VEU) program, which aims to reduce greenhouse gases by making energy efficiency improvements more affordable for consumers. We acknowledge the Traditional Owners of the lands and waterways on which we work and live. We acknowledge all Aboriginal and Torres Strait Islander communities, and pay our respects to Elders past and present. As the First Peoples of this land, belonging to the world’s oldest living cultures, we recognise and value their knowledge, and ongoing role in shaping and enriching the story of Victoria. Comments about specific businesses or councils will be removed from this page if they appear to be making allegations of misconduct. These complaints should be directed in the first instance to the relevant business or council.